Cookie Policy

Koi Auction is operated by Koi Water Garden Limited, a company registered in England and Wales under company number 03474013.

Our trading and contact address is Dormer Cottage, Spurgrove Lane, Frieth, Henley on Thames, Oxon, RG9 6NU.

Our registered office is The Old Star, Church Street, Princes Risborough, Buckinghamshire, England, HP27 9AA.

You can contact us by email at sales@koicarp.org.uk, by telephone on 01494 882600, or by mobile on 07814 011357.

Cookies are small text files stored on your device when you visit a website. Similar technologies may also store or access information on your device.

Cookies can help a website work properly, keep users logged in, remember choices, protect accounts, process payments, understand site use, or support marketing.

This policy uses the word “cookies” to include cookies and similar storage or access technologies.

We may use cookies and similar technologies for:

• website security;
• login sessions;
• buyer account authentication;
• email verification and account status checks;
• remembering cookie choices;
• payment or checkout functionality;
• fraud prevention and abuse prevention;
• website stability and performance;
• analytics, if enabled later with proper consent;
• marketing or advertising, if enabled later with proper consent.

Strictly necessary cookies are needed for the website to work properly and to provide services requested by users.

These may include cookies or similar technologies used for:

• logging in and keeping you logged in;
• protecting buyer accounts;
• preventing fake bidding, fraud or misuse;
• remembering essential security/session information;
• processing payments or checkout steps;
• remembering your cookie preference choice;
• keeping the website stable and secure.

These cookies are generally required for the website to function and cannot be switched off through our website without affecting how the website works.

When buyer accounts are enabled, authentication cookies or similar session technologies may be used to let you register, log in, stay logged in, verify your email, complete your buyer profile and access account areas.

These technologies are important because buyers must verify their email, complete their profile and later have a registered payment method before bidding.

When payments are added, payment providers such as Stripe may use cookies or similar technologies to support payment security, fraud prevention, checkout, saved payment methods, payment confirmation and dispute prevention.

We do not store full card numbers on our own website servers. Payment details are handled by the payment provider.

Payment provider cookies may be necessary to complete a transaction or protect the payment process.

Analytics cookies help website owners understand how people use a website, for example which pages are visited, how long visitors stay, and whether the website is working properly.

We should only add analytics cookies once there is a proper cookie consent setup, unless the analytics method is configured in a way that does not require consent under applicable rules.

If analytics cookies are added, this Cookie Policy should be updated to explain which analytics tool is used, what data is collected, how long cookies last, and how users can control their choice.

Marketing cookies may be used to track visitors across websites, measure advertising, build audiences, or show relevant adverts.

We are not planning to add marketing cookies at this early stage of the Koi Auction build.

If marketing cookies are added later, we must ask for your consent before setting them.

Some third-party services may set cookies or similar technologies if we use them on the website.

These may include services such as:

• payment providers;
• authentication or database providers;
• email service providers;
• website hosting or security providers;
• analytics tools;
• embedded video providers;
• maps or location tools;
• advertising or marketing platforms.

Where third-party cookies are used, we will explain this clearly and request consent where required.

The exact cookies used may change as the website develops. At this stage, the website may use or later use the following categories:

You can usually manage cookies through your browser settings. Most browsers let you block, delete or control cookies.

If you block or delete cookies, some parts of the website may not work properly. For example, you may not be able to log in, stay logged in, complete payment steps, or use buyer account features.

Browser settings are usually available in the privacy, security or site settings area of your browser.

Where consent is required, we will ask for consent before setting non-essential cookies.

Non-essential cookies should not be set simply because a visitor continues browsing the website.

If analytics or marketing cookies are added later, the site should include a cookie banner or consent tool that allows users to accept or reject non-essential cookies.

We may update this Cookie Policy as the website develops, especially when we add payments, analytics, embedded media, maps, advertising, marketing tools or new third-party services.

The latest version will be published on koi-auction.com.

If you have questions about this Cookie Policy, contact us at sales@koicarp.org.uk.